Conditions of use
The present conditions of use have as their object the website http://www.monascomics.com, owned by “Mona’s Comics” by Alessandra Monaldini, VAT number IT04363360407.
All purchases on the website imply an acceptance by the Customer / User of all the following conditions of use.
2. INFORMATION ABOUT THE PRODUCTS
All products on the site are original products “Mona’s Comics”. The products are presented through photographs and descriptions, designed to help and simplify the choice of the customer / user.
The owner reserves the right, at any time, to enter new products.
The Customer / User at the time of purchase, implicitly declares to have read all the information made available by “Mona’s Comics” for each individual product (eg: use mode, warnings, etc. ..).
All prices are inclusive of VAT.
Prices and technical characteristics of products may change over time.
Customers / Users will be promptly notified of such changes.
In some countries outside the EU, customs fees may apply (provided by the country of origin and which add to the cost of the product + shipping), which must be paid upon delivery and which do not depend in any way on “Mona’s Comics” .
Prices include VAT, but no other tax, fee, tax or surcharge.
Payment will be made via PayPal or Direct Bank Transfer
Orders will be made exclusively via website. The minimum order required is 6€ (excluded shipping cost).
“Mona’s Comics” uses an express courier for deliveries (GLS COMPANY), in some cases (such as shipping to Italian islands or non-European countries) other forms of shipping, such as postage, could be used.
8. RETURN OF A PRODUCT
The return of a product in the event of a change in size, will be charged to the customer / user, who will have to pay both the shipping costs of the old product to the operational headquarters “Mona’s Comics” (Via Circonvallazione 25 / o, 47028 Balze di Verghereto (FC), Italy), and those of the new replacement product. To help customers choose the right size, “Mona’s Comics” provides the size guide, which you can find on the website and on social media.
The return of a product that does not satisfy you in exchange for a refund is possible upon prior notification by email (email@example.com). The shipment of the product to the operational headquarters “Mona’s Comics” (Via Circonvallazione 25 / o, 47028 Balze di Verghereto (FC), Italy) will be charged to the Customer / User. Upon receipt of the product at the operational headquarters, cash reimbursement will be paid.
The return of a damaged product, however, will be borne by “Mona’s Comics”, after viewing a photographic evidence of the damage, sent to firstname.lastname@example.org, within 5 days after receiving the parcel. The holder reserves the right to assess whether the aforementioned damage is actually attributable to “Mona’s Comics”.
The Customer / User can decide whether to receive a replacement product or have the refund of expenses incurred. The shipping cost can’t be refund if the purchase included other products (in addition to the damaged one).
“Mona’s Comics” reserves 30 days to refund via PayPal or via Direct Bank Transfer.
In case you have requested a replacement product and this product is not temporarily available, you will be notified by email.
“Mona’s Comics” is not responsible for delays in order deliveries in the event that the cause is attributable to a fact of force majeure and therefore out of its control. Among the various causes: accidents, strikes, meteorological causes or natural disasters such as storm, flood, earthquake, shipwreck.
Once the cause of impossibility or delay is over, “Mona’s Comics” will do its utmost to resume its business activities and be able to meet its obligations and shipments.
Update: December 2019